Filing and tracking complaints to become easier with MahaRERA

From August 1, filing and tracking real estate complaints is ste to become much simpler, with the Maharashtra Real Estate Regulatory Authority streamlining the process.

From August 1, filing and tracking real estate complaints is to become much simpler, with the Maharashtra Real Estate Regulatory Authority streamlining the process. 

Under the new system, complaints can be filed and tracked right on the MahaRERA website itself. Furthermore, there will be no need to submit hard copies of the necessary documents.

Once a complaint has been registered, the individual can upload the documents on the website and subsequently, track the progress of the complaint’s redressal.

Meanwhile, complaints being registered as “source complaints against unregistered projects” can also be tracked in a similar manner. The informant’s mobile number will be verified after the complaint is registered on a simple form. Earlier, such complaints were received through e-mail.

According to MahaRERA officials, it was decided to incorporate these changes after a year-long discussions in this regard with all the stakeholders involved.

“The 60-day time frame of redressal of the complaint will commence the moment an individual registers the complaint on the website and uploads the documents. There will no further requirement of hard copies of the documents as was the case earlier. This would mean the complaints will be addressed faster. Earlier, the 60-day period began only after the hard copy of the complaint was received and the notice served to the opponent,” MahaRERA secretary Vasant Prabhu said while speaking to TOI of the changes being incorporated as per the new order.

Even builders, who would need to be sent notices earlier, will now get the notice on their mobile number registered with the MahaRERA, Prabhu said, adding that this would save a lot of time as they will now not have to physically issue a notice on the registration of the complaint.

While in case of unregistered projects, instead of the earlier e-mail that a citizen would send out to MahaRERA with heavy documents attached highlighting the irregularities, a simple form will have to filled up by the complainant with a registered mobile number. “The complainant would be send an OTP and from there on they could track their complaint redressal,’’added Prabhu. Over the last one year over 7000 such complaints were registered on their website.

The point of the change is to make the process simpler for both the developer and the complainant. A standard operating procedure for handling complaints had become essential as the number of projects to be registered will increase in coming days, Prabhu said.

The procedure for source information on projects has been implemented with immediate effect. “Under the new system, informants can also view the status of their applications through their mobile number or the information reference number,” he added.

So far, more than 17,000 projects and 15,000 real estate brokers are registered under MahaRERA. The regulator has received 3,000 complaints, of which 2,000 were resolved.