Many reported that Amazon’s website had crashed, showing them only an error message that read: “sorry, something went wrong on our end.” Users experiences similar errors on both the desktop site and the mobile app.
Others also reported experiencing problems with Amazon’s video streaming services and its virtual assistant Alexa. While most of the issues were reported from the US, users in other continents faced problems as well.
DownDetector, a third-party platform that tracks internet outages, reported issues from Europe, Africa, South America, Russia, Asia and Australasia. Some saw an error page featuring the “dogs of Amazon” and were unable to enter the site, while others could not enter specific product pages.
Many were unable to complete purchases at checkout, while others reported that the “deals” page and “Shop all deals” button had disappeared from the site.
Amazon’s Prime Day sales debuted in 2015 and in the next two years it become one of the biggest shopping days. The 36-hour event was projected to break records again this year, with industry analysts estimating the company could make at least $3.4 billion in sales.